Diksha R.

Dynamics 365 Consultant

Proso.AI Technologies Pvt Ltd- October 2023-Present‍

• Configure and customize Dynamics 365 applications to align with client requirements.
• Collaborate with clients to understand their business requirements and objectives.
• Provide expert guidance on best practices for D365 usage and implementation.
• Conduct needs analysis and develop tailored Dynamics 365 solutions to meet client needs.
• Lead and participate in the implementation of Dynamics 365 applications (e.g., Sales, Customer Service, Finance, Operations).
• Design and develop workflows, plugins, and integrations with other systems.
• Conduct data migration and ensure data integrity throughout the transition process.
• Deliver end-user training and create comprehensive documentation to support user adoption.
• Troubleshoot and resolve issues related to Dynamics 365 applications.

Indraprastha College for Women

Delhi

Microsoft Certified:

Dynamics 365 Fundamentals (CRM)