Pankaj M.

Dynamics 365 Consultant

Proso.AI Technologies Pvt Ltd- October 2023-Present‍

• Work closely with clients to understand their business objectives and requirements.
• Conduct thorough needs analysis and design tailored Dynamics 365 solutions to address specific challenges.
• Lead and participate in the deployment of Dynamics 365 applications, including Sales, Customer Service, Finance, and Operations.
• Customize and configure Dynamics 365 to align with client processes and requirements.
• Provide strategic guidance on best practices for optimizing Dynamics 365 implementation and usage.
• Develop workflows, plugins, and integrate Dynamics 365 with external systems.
• Oversee data migration, ensuring data accuracy and a smooth transition between systems.
• Deliver comprehensive training to end-users and create clear documentation to drive system adoption.
• Identify and resolve technical issues related to Dynamics 365 applications efficiently.
• Keep up to date with new Dynamics 365 features, updates, and industry trends to continuously improve solutions.
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Dynamics 365 Consultant

Proso.AI Technologies Pvt Ltd- October 2023-Present‍

• Work closely with clients to understand their business objectives and requirements.
• Conduct thorough needs analysis and design tailored Dynamics 365 solutions to address specific challenges.

Symbiosis International University

Pune

Microsoft Certified:

Dynamics 365 Customer Service Functional Consultant Associate