Program 1: Omnichannel Functions for Healthcare and Health Insurance Industry:

1. Solution Design & Configuration: Tailor Dynamics 365 Customer Service and its Omnichannel for Customer Service add-on for healthcare and health insurance sectors.
2. Channel Management & Optimization: Manage and optimize communication channels (phone, chat, email, web, social media).
3. Client Interaction & Requirements Gathering: Interact with healthcare/insurance clients; gather and understand their needs.
4. Issue Resolution & Support: Resolve issues, provide ongoing support for omnichannel system.
5. Customization & Extensibility: Customize system to meet unique healthcare needs; extend functionality as required.
6. Analytics & Reporting: Measure system effectiveness, identify trends through analytics tools.
7. Governance & Environment Management: Ensure data security, manage Dynamics 365 environment.
8. Training & Documentation: Train clients' teams on omnichannel system usage; create documentation.

Additional terms and conditions:

Notice period: 60 days

General/Sick/Casual leaves - As per Proso AI Policy.